RETURN & EXCHANGE POLICY
At Melly M your satisfaction is our top priority. We stand behind all of our products and, if you’re not happy, we’re not happy.
All products purchased at full price by phone or online at mellym.com showing no signs of wear and accompanied with original tags and sales invoice can be returned or exchanged within 14 days of receipt. Any items ending .99 are all sales final unless otherwise denoted on promotion. Final Sale products are ALL SALES FINAL.
Refunds will be applied to the original form of payment within 15 calendar days of receipt of merchandise. Please allow one billing cycle for it to appear on your credit card.
Returns made between 15 and 30 days will be provided with a Melly M gift card that will be mailed to you for future use.
We’re sorry, but any returns made after 30 days will be refused and sent back to you.
Original shipping charges are non-refundable, unless we shipped the product in error.
If you are exchanging, please refer to mellym.com (or call us), to make sure that the product is still available. Make sure to have a second choice just in case!
Exchanged merchandise outbound shipping charges are on us for the first exchange!
If you need to exchange in a hurry for that special event, please call us at 866-463-5596.
We will get your new merchandise out asap, provided it is in stock. We will have to charge you for the merchandise (not the shipping, unless it’s expedited) on its way to your special day, but you will be credited as soon as we receive the original return.
Unfortunately, no returns and/or exchanges can be granted if purchased at one of retail dealers and/or at a trunk show NOT staffed by a Melly M ™ employee.
All Sale and Custom Items are Final Sale and not eligible for return or exchange. All products ending in .99 are merchandise credit only within 15 days of delivery.
Upon receipt of returned goods, Melly M™ reserves the right to deny credit if the merchandise does not meet return policy requirements
To return or exchange your merchandise (and, we sure hope you don’t need to), please follow instructions below:
Click here to fill out a Returns & Exchanges form (also included in your shipment) and we will process your request as quickly as possible.
In addition, please e-mail: sales@mellym.com so that we know a return and/or exchange is on the way!
We recommend you select a service that provides tracking information to send back your return. Melly M™ is not responsible for any packages lost during the returns process.
All approved returns should be sent to:
Melly M Returns 125 N. Congress Ave. #12 Delray Beach, FL 33445
GIFT CARDS:
All sales on gift cards are final and are not eligible for returns.
PRICE ADJUSTMENTS:
Melly M will honor a one-time price adjustment within 5 days of the order date. To receive a price adjustment, please contact Customer Service at 866-4MELLYM or contact us via email. Be sure to have your order number (this is found on your packing slip or in your order confirmation email). Promotions will be excluded from price adjustments.
The Melly M ™ Guarantee Without our customers we would just be a warehouse full of trademarked fabric! That’s why at Melly M™, we will bend over backward to satisfy your needs. We believe the best customer is a happy one and that our products are only as good as the services we provide. Customer satisfaction is #1 and will do all we can to remain #1!!
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